Desktop Support for OIT Managed Clients

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When we were preparing for working remotely, OIT made it easy to automatically set up the ability to connect to your work computer from home for clients we support. While some University resources such as your email and calendar are readily available on the web at www.outlook.com/uci.edu, other resources are not. Remote Desktop gives you the ability to connect to your campus computer and access your networked resources such as your work desktop, documents, and shared files.

How to set up Remote Desktop

The steps below can be used to connect to your work computer from home.

  1. From your work computer, click on the Windows Start button and click on “Office of Information Technology” folder
  2. Click on the “Remote Desktop Setup”, a new Window will appear which you can close
  3. A file named “UCI OIT Remote-yourusername.rdp” will appear on your Desktop. Email this file to yourself
  4. Download the “UCI OIT Remote-yourusername.rdp” attachment onto your home computer, connect to the campus VPN, and open the “UCI OIT Remote-yourusername.rdp” file

If you need support assistance in setting this up, please contact (949) 824 – 2222.

Download the Remote Desktop Guide (PDF)

Trouble connecting to your work computer via Remote Desktop?

OIT has set up a new service to support OIT supported clients who may have trouble connecting to their work computer via Remote Desktop.

The services provided will allow access to:

  • User’s Desktop and Documents folders
  • Department files network location
  • A web browser to access Outlook on the Web, allowing downloading of secure or sensitive files directly to a managed system for security.
  • Office 2016 has been installed. (Note: Outlook has been removed to avoid consuming the local disk capacity of the server.)
  • Ability to print from the UCI server to their home printer.

If you cannot connect to your desktop computer from home via Remote Desktop, please contact the OIT Help Desk at 949-824-2222 or OIT@uci.edu.